Shipping Information

Shipping Policy

Thank you for shopping with us! We want to ensure your order reaches you as quickly and smoothly as possible. Please review our shipping policy below:

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, and a tracking email once it has been shipped.

  • During high-demand periods (such as holidays, sales, or product launches), processing times may take slightly longer.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We currently ship domestically within Australia and internationally to select locations (New Zealand).

  • Estimated delivery times:

    • Domestic Standard Shipping: 2–6 business days

    • Domestic Express Shipping: 1–3 business days

    • International Standard Shipping: 5–10 business days (New Zealand)

Please note: Delivery times are estimates and may vary due to factors outside of our control (e.g., customs delays, courier issues, or weather conditions).

Order Tracking

  • Once your order has shipped, you will receive a tracking link via email so you can follow your package every step of the way.

Customs, Duties & Taxes (International Orders)

  • Your order may be subject to import duties, taxes, or fees, which are applied once a shipment reaches your country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

Lost, Delayed, or Damaged Packages

  • We are not responsible for delays caused by shipping carriers or customs.

  • If your order is lost or arrives damaged, please contact us at [your email address] within 7 days of delivery, and we will assist you in resolving the issue.

Address Accuracy

  • Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Contact Us

If you have any questions regarding your order or our shipping policy, please reach out to us at [your email address].